1. Introduction

Welcome to KING FLOSS LTD online store (“we”, “our”, “us”). By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.

2. Company Information

• Company Name: KING FLOSS LTD
• Company Number: 14785897
• Registered Office: 2 Fieldhead Crescent, Birstall, Batley, England, WF17 9BP
• Email: Info@kingfloss.com
• Phone: +44 7880 730 850

3. Products and Services

We sell a variety of products and services through our website. We make every effort to display accurate product descriptions, images, and prices. All products are subject to availability, and we reserve the right to limit quantities.

4. Placing Orders

By placing an order through our website, you agree to purchase products in accordance with these terms and conditions. The steps to place an order are as follows:

• Add the products you want to purchase to your shopping cart.
• Provide the necessary payment and shipping details.
• Confirm your order and payment.
• We will send you an email confirming your order.

Once your payment has been processed, your order will be finalized, and we will begin fulfilling it.

5. Prices and Payment

All prices on our website are quoted in GBP and include VAT unless stated otherwise. Shipping costs are calculated at checkout.

Payment for orders can be made via credit/debit card or other available payment methods, processed securely by Dojo Payment.

6. Shipping and Delivery

We aim to dispatch all orders within [insert time frame, e.g., 1-2 business days] from the order date. Delivery times will depend on the shipping method selected and the delivery location. You will be notified by email with a tracking number once your order has been dispatched.

Please note that we are not responsible for any delays caused by third-party shipping carriers.

7. Right to Cancel and Returns

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days from the date you receive your goods. To exercise this right, you must notify us in writing by emailing Info@kingfloss.com.

• Returns: You must return the products in their original condition, unopened and unused, within 14 days of receiving them. You are responsible for the return shipping costs unless the product is faulty.
• Refunds will be issued within 14 days after receiving the returned goods.

8. Faulty or Damaged Goods

If the goods you received are faulty or damaged, please contact us immediately. We will offer you the option of a refund, replacement, or repair, depending on the circumstances.

9. Privacy and Data Protection

Your privacy is important to us. We collect and process your personal data in accordance with our Privacy Policy, which complies with the UK GDPR. You can view our full privacy policy [here](link to privacy policy).

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can manage cookie settings in your browser, but disabling some cookies may affect the functionality of the website.

11. Limitation of Liability

We are not liable for any indirect, consequential, or punitive damages that may arise from your use of our website or products. Our total liability is limited to the amount paid for the goods in the event of a fault or failure.

12. Governing Law and Dispute Resolution

These terms and conditions are governed by English law. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the English courts.

13. Changes to Terms and Conditions

We reserve the right to modify or update these terms and conditions at any time. Any changes will be posted on this page with an updated revision date. By continuing to use our website, you agree to be bound by the updated terms.

14. Contact Information

If you have any questions or concerns about our terms and conditions, please contact us at:

• Email: Info@kingfloss.com
• Phone: +44 7880 730 850