1. Introduction

Welcome to KING FLOSS LTD (“we”, “our”, “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website and services, including payments made via Dojo Payment.

By using our services and interacting with our website, you consent to the collection and use of your personal data in accordance with this policy.

2. Data Controller

KING FLOSS LTD is the data controller responsible for your personal data. If you have any questions about this policy or our data protection practices, please contact us at:

• Company Name: KING FLOSS LTD
• Company Address: 2 Fieldhead Crescent, Birstall, Batley, England, WF17 9BP
• Email: Info@kingfloss.com
• Phone: +44 7880 730 850

3. Information We Collect

We collect the following personal data when you interact with our website, use our services, or make payments:

• Personal Identification Information: Name, email address, phone number, billing address, and shipping address.
• Payment Information: Credit card details, bank account information (only processed by Dojo Payment and not stored by us).
• Technical Information: IP address, browser type, operating system, device information, and browsing activity on our website (via cookies).

4. How We Use Your Information

We use your personal data for the following purposes:

• To process your orders and payments through Dojo Payment.
• To manage customer service inquiries and provide support.
• To send you transactional emails related to your purchases (e.g., order confirmation, shipping updates).
• To send marketing communications, if you have opted-in to receive them.
• To comply with legal obligations, including tax and financial record-keeping.

5. Payment Processing

When you make a payment on our website, we use Dojo Payment as our third-party payment processor. Dojo Payment processes your payment information in accordance with their privacy policy and industry standards for secure payment processing.

6. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual necessity: To fulfill our contract with you when processing your orders and payments.
• Legitimate interest: To ensure the security of our website and prevent fraud.
• Consent: If you opt-in to receive marketing communications or newsletters.

7. Sharing Your Information

We do not share your personal data with third parties, except in the following cases:

• Payment processors: We share your payment details with Dojo Payment for processing transactions securely.
• Legal obligations: We may disclose your personal data if required to do so by law, such as to comply with legal processes or regulations.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. For example, we may retain transaction data for up to 6 years to comply with tax and accounting regulations.

9. Your Rights

You have the following rights regarding your personal data:

• Right to access: You have the right to request a copy of the personal data we hold about you.
• Right to rectification: You have the right to request that we correct any inaccuracies in your personal data.
• Right to erasure: You have the right to request that we delete your personal data under certain circumstances.
• Right to restriction of processing: You have the right to restrict the processing of your personal data in some cases.
• Right to data portability: You have the right to request that we transfer your data to another service provider.
• Right to object: You have the right to object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us using the details provided above.

10. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience on our website. Cookies are small data files that are stored on your device to track activity and improve website performance.

You can control the use of cookies through your browser settings. However, if you disable certain cookies, you may not be able to use some features of our website.

11. Security

We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. Payment data is processed securely by Dojo Payment, and we do not store sensitive payment information.

12. International Transfers

We may transfer your personal data to countries outside the UK and the EU if necessary to provide our services. In such cases, we will ensure that appropriate safeguards are in place to protect your data, such as the use of Standard Contractual Clauses or other mechanisms recognized under the UK GDPR.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

• Email: Info@kingfloss.com
• Phone: +44 7880 730 850